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HR receive request for mediation normally from line manager but may also be from individual, Trade Union or HR themselves
Mediator confirms that all members of staff involved are willing to take part
HR discusses with line manager and, if agreed, arranges for mediation to take places
Mediator arranges to meet with the staff involved separately in a safe, neutral environment
Mediator arranges and chairs a joint meeting
Follow up meeting if required
Mediation is concluded
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