The Service Design team provides business analysis to support the design of people-centric services and processes, collaborating with Process Outcome Designers, based on the programme, and wider subject matter experts. With the aim of understanding and tracking 51³Ô¹ÏÍø's user requirements, pain points and improvement goals and engaging others in the design, documentation and testing of improved ways of working.
Service design
-
Sue Flockhart
/prod01/channel_3/media/images/people-list/Sue-Flockhart-square.jpg)
What my role involves
My role is to oversee the provision of business analysis insights for the programme, to ensure that our end-to-end future processes are founded on sound analysis and design principles, to support 51³Ô¹ÏÍø's strategic goals and to improve everyday life for our end users.
-
Jide Adeleye
/prod01/channel_3/media/images/people-list/Jide_square.jpg)
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on finance related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our user's needs, pain points and strategic improvement goals.
-
Dave Longman
/prod01/channel_3/media/images/people-list/longman_dave_1_206356_001.jpg)
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on HR-related processes. I ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.
-
Megan Cattley
/prod01/channel_3/media/images/people-list/Megan-Cattley-headshot.jpg)
Personal details
Megan Cattley User Experience AnalystWhat my role involves
My role is to provide specialist analysis on the end user experience. I collaborate with others to understand the ways in which our users access and interact with 51³Ô¹ÏÍø services, to identify service improvement opportunities and to influence the design of our future operating models.
-
Chintan Desai
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on financial and operational planning and reporting-related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.