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TSC Cross-Group Benchmarking Newsletter | March 2026

Latest developments in public transport ridership and service recovery.

About the Report

A document presenting the TSC Newsletter for March 2026, featuring the following contents:

1. Editorial focusing on digital transformation and artificial intelligence (AI) in public transport
2. Cross-Cutting Themes from Metro and Railway Benchmarking
3. Latest Global Demand Trends
4. TSC Spotlight: BOLTS
5. List of recent TSC research publications
6. List of Benchmarking Groups and Members

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TSC Cross-Group Benchmarking Newsletter | February 2024

Latest developments in public transport ridership and service recovery.

About the Report

A document presenting the TSC Newsletter for February 2024, featuring the following contents:

1. Editorial focusing on the topic of innovation and technology
2. Multi-modal demand and service update, including:
* Recent demand trends for metro and regional comparisons for bus, metro, light rail, suburban rail, and airports
*Regional comparisons of service level trends for bus, metro, light rail, and suburban rail
3. Insights into recruitment and retention challenges in the Public Transport sector
4. Spotlight on RIAMBIG
5. List of 2023 TSC publications

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TSC | February 2023

Cross-Group Benchmarking Review of Recent Activities

About the Report

This document was initially developed with the purpose of helping operators optimise their response to the COVID-19 pandemic by sharing knowledge and experience from a wide range of organisations globally. As the pandemic situation continues to evolve and large parts of the world have reverted to pre-pandemic life with few restrictions, the overall purpose of this report has shifted and will now also provide a general update on select research topics to support wider learning and information sharing, as well as content related to the COVID-19 pandemic.

[PDF: 3.1 MB]

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TSC | World Bank | CoMET

Originally conducted upon a request from the Government of India under the supervision and assistance of the Ministry of Urban Development.

About the Project

Metro Operators are the entities that deliver metro services to the customers who in turn comprise the residents, workforce, and overall human capital of modern cities. Their performance impacts on quality of life, access to jobs, and the competitiveness of cities, if not countries. The core objective of the research is to identify and document what makes metros successful, particularly from the Operator’s point of view, by telling the “Operator’s Story”.

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TSC | IBBG

A study of international experiences and best practices

About the Project

Priority measures for bus services (such as green light priority or dedicated bus lanes) can improve both the quality of the service and its efficiency for passengers and operators alike. This study looks at how bus priority schemes are identified and managed in 14 different cities across Asia, Australia, Europe and North America – using data from the International Bus Benchmarking Group (IBBG).

[PDF: 7.48 MB]

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